If you need to move your booking to another available date or time, you must contact us at least 48 hours before your scheduled booking.

A £5 administration fee will be charged each time a booking is moved.

The administration fee covers the work involved in changing the reservation and reallocating the original booking slot.

No booking amendments are permitted within 48 hours of the scheduled booking time.

We recommend checking your selected date, time, activity and number of guests carefully before completing your booking.

Any requested amendment is subject to availability. We cannot guarantee that the same activity, date or preferred time will be available.

Guests who do not attend

If members of your party do not attend, your booking will continue based on the number of guests originally booked.

Where applicable, games or activity allocation may be shared between the guests who have attended.

Bookings containing multiple activities

Where a booking includes more than one activity, Strikes Social / The Adventure Zone reserves the right to change the order in which those activities are played.

This may be required because of activity availability, delays, maintenance, staffing, operational requirements or to keep the venue running smoothly.

No refund or compensation will be issued where all activities included within the booking are provided but take place in a different order.

Late arrival may result in reduced play time or cancellation without refund depending on availability and the operational requirements of the venue.

How bowling session times are calculated

The time produced by this calculation is an estimated operational allowance. It is used to create the lane schedule and does not change the number of games that you have purchased.

Your allocated lane time begins from your scheduled booking time, not from the time that your group arrives, checks in or starts bowling.

Late arrival or slow play

If you arrive late, the amount of lane time available before the next booking will be reduced. Where necessary, your booking may therefore be switched from per-game bowling to timed bowling using the remaining time available on the lane.

The same may apply where a group is bowling significantly slower than the time automatically allowed for the booking and continuing would delay customers booked afterwards.

This is necessary to protect later bookings and prevent one delayed session from affecting the rest of the lane diary.

Can we move your booking around?

Where the live booking diary allows, our team may be able to move your group to another available lane, adjust your lane allocation or reposition the booking within the available schedule to help you complete your games.

Any such adjustment is entirely subject to availability, including the bookings already scheduled before and after your session. We cannot guarantee that another lane or additional time will be available.

Moving a group on the day to another lane or position in the live lane diary for operational reasons is not treated as a customer-requested booking amendment and does not attract the standard booking amendment administration fee.

More than 10 minutes late

If you are more than 10 minutes late for any activity, your booking slot may be released to another customer.

We cannot guarantee that we will contact you if you have not arrived.

If you know that you are going to be late, please contact the venue as soon as possible. We will try to accommodate you where possible, but this cannot be guaranteed.

After this time, walk-in entry may be refused regardless of available capacity, activity availability or the amount of time remaining before closing.

This allows sufficient time for activities to be completed, final drinks service and the safe and orderly closing of the venue.

Customers with an existing advance booking may still arrive at their scheduled booking time during the final hour, subject to our Late Arrival Policy.

We reserve the right to refuse entry and/or service where necessary.

If Strikes Social or The Adventure Zone is required to close due to circumstances outside of our reasonable control, affected bookings may be placed on hold or moved to an alternative date.

Circumstances may include, but are not limited to:

• Government-mandated closures
• Pandemics
• Power outages
• Loss of running water
• Structural or building safety issues
• Natural disasters
• Emergency incidents
• Other force majeure events

Where a closure is caused by circumstances outside of our control, refunds will not normally be issued.

Instead, the amount paid will be held as booking credit for up to 3 months from the date the venue reopens.

Any credit that has not been used within this period will expire.

Payments made towards reservations are non-refundable.

A standard booking may instead be moved to another available date or time when we receive at least 48 hours' notice.

Any booking moved to another date or time is subject to a £5 administration fee.

No booking can be moved or amended within 48 hours of its scheduled start time.

Birthday party bookings are excluded from this standard amendment policy and are governed by the separate birthday party Terms & Conditions.

View Birthday Party T&Cs →

Venue employees are not authorised to provide refunds outside of the applicable booking policies.

All promotional offers, discounts and deals advertised online, on social media, in print or within the venue are subject to availability.

Promotions may only be available on selected dates, days, times or activities.

Where an offer states that advance online booking is required, walk-in bookings will not qualify for that promotion.

Offers may be unavailable during school holidays, half-term, bank holidays, special events and other peak trading dates.

We reserve the right to change, suspend or withdraw a promotional offer at any time.

Suitable footwear must be worn while bowling.

Open-toed shoes, high heels, flip-flops, Crocs and wellington boots are not permitted on the bowling approach.

If unsuitable footwear is worn to the venue, bowling shoes provided by us must be worn for the duration of your game.

Guests wearing excessively dirty footwear may also be asked to change into bowling shoes to protect the cleanliness and condition of our lanes.

We recommend bringing your own socks where required. Disposable socks may be available to purchase subject to availability.

Anyone listed on the Warwickshire Retail Crime Initiative / local Pub Watch exclusion scheme may be refused entry to Strikes Social and The Adventure Zone.

Rugby Central Shopping Centre operates its own exclusion procedures and may prevent individuals from entering the shopping centre.

Strikes Social and The Adventure Zone also maintain internal exclusion lists.

Anyone subject to an applicable exclusion or venue ban may be refused entry or required to leave.

No refund will be provided where a booking cannot be used because a guest is subject to an existing exclusion or ban.

Customers under the age of 18 are welcome before 8pm, subject to the venue's current entry requirements and behaviour policies.

After 8pm, no under-18s will be permitted within Strikes Social, including those accompanied by an adult.

All under-18s are expected to behave respectfully towards our team, other guests and the venue.

Disruptive, abusive, dangerous or antisocial behaviour may result in the individual being required to leave immediately.

Serious or repeated incidents may result in a venue ban and, where appropriate, may be referred to the relevant authorities.

Valid photographic identification may be requested when purchasing alcohol.

We reserve the right to refuse the sale of alcohol and/or refuse entry or service to anyone who appears intoxicated, aggressive, disruptive or otherwise unsuitable for service.

Alcohol purchased outside the venue must not be brought into or consumed within Strikes Social or The Adventure Zone.

Anyone found consuming outside alcohol may be asked to leave immediately without refund.

All guests are expected to behave respectfully towards our staff, other customers and the venue.

Aggressive, threatening, abusive, discriminatory, dangerous or otherwise inappropriate behaviour will not be tolerated.

Anyone behaving in this way may be removed from the premises without refund.

Serious incidents may result in a permanent venue ban and, where appropriate, involvement from security or the police.

Damage to property

Customers are responsible for wilful or negligent damage caused to the venue, its fixtures, facilities, activity equipment or property.

We reserve the right to recover the full reasonable cost of repair, replacement and associated losses resulting from such damage.

Lost property

Lost property found on the premises will be held for a maximum of 2 weeks from the date it is found.

After this period, unclaimed items may be disposed of, donated or otherwise dealt with at our discretion.

We are unable to retain lost property beyond this two-week period even where a customer has contacted us to say they intend to collect it.

Customers must not bring their own food or drinks into the venue for consumption.

Exceptions are made for baby food and genuine medical or dietary requirements.

Where you require an exception for medical or dietary reasons, please make our team aware when you arrive.

Food availability is subject to our current kitchen opening hours.

Food outside normal kitchen service hours must be agreed with the venue in advance.

We aim to ensure that information provided through our website is accurate and reliable. However, errors, omissions or inaccuracies may occasionally occur.

Website information including services, prices, offers, availability and opening times may change from time to time.

To the fullest extent permitted by law, we do not guarantee that all website information will always be error-free, uninterrupted or suitable for every purpose.

Nothing in these Terms & Conditions is intended to remove or limit any statutory rights that cannot legally be excluded.

Trademarks, logos, branding and other proprietary material displayed on this website may belong to Strikes Social, The Adventure Zone or their respective owners.

Such material must not be copied, reproduced or simulated without appropriate permission.

Unless stated otherwise, website text, graphics, designs, code and other original content are protected by applicable copyright laws.

Content must not be copied, distributed, displayed, reproduced or transmitted without permission from the relevant rights holder.

Our website may contain links to websites operated by third parties.

Links are provided for convenience and do not mean that we operate, control or endorse the third-party website.

We are not responsible for the availability, content, security, terms or privacy practices of external websites.

Where a promotion or service involves SMS or text messaging, standard mobile network charges may apply.

These charges are determined by your mobile network provider and are outside of our control.

We are committed to protecting the personal information supplied to us through our website and services.

Information collected may include:

• Your name
• Address
• Telephone number
• Email address
• Booking information
• Transaction or payment-related information
• Information you voluntarily provide to us

Some information is provided directly by you when making bookings, enquiries, registrations or communicating with us.

Our website and the services used to operate it may automatically collect technical information such as IP address, browser type, device information, operating system and website interaction data.

Cookies and similar technologies may be used to operate the website, understand website usage and improve the customer experience.

Disabling cookies may affect the operation of some website features and third-party services.

Information supplied to us may be stored within computer systems, databases and services used to operate our business.

Appropriate technical and organisational measures are used to protect access to systems and information.

We may use third-party organisations to provide services necessary for the operation of our business.

These may include organisations involved with:

• Booking systems
• Payment processing
• IT and website services
• Marketing services
• Insurance
• Hospitality services
• Other necessary business functions

Information should only be supplied where reasonably necessary to provide the relevant service.

Online reservation, registration and customer feedback facilities are intended for persons aged 13 or over.

We do not knowingly seek to establish online registrations for children under 13.

Where we discover that personal information has been supplied online by a child under 13 without appropriate authority, we may remove that information from our systems.

Where you have opted in to receive promotional emails or other marketing communications, you may subsequently choose to opt out.

Email marketing communications should contain an unsubscribe option allowing you to stop receiving future promotional messages.

We may amend our website, Terms & Conditions and privacy information from time to time.

Customers are encouraged to check this page periodically for the latest version.